FREQUENTLY ASKED QUESTIONS
We've done our best to provide you with all of the information you need to feel confident in selecting us as your wedding day beauty team! Below are a few questions other brides in the past have had to help them be 100% sure they've made the perfect choice.
CAN I SCHEDULE A TRIAL RUN BEFORE I RESERVE?
Our reservation process is two-fold: you put the reservation fee down to hold your date and schedule your trial. We work closely with you to match you with the perfect hair stylist and/or makeup artist from our team based on your needs.
We are dedicated to making your vision of how you want to look on your wedding day come true. If, for some reason, you were not happy with your trial the first time (which you will be happy with), we would match you up with another if necessary. You are not obligated to book with us for your wedding day if we can't hold up our end of the deal!
IS THE HAIR STYLIST / MAKEUP ARTIST THAT DOES MY TRIAL THE SAME PERSON THAT COMES ON MY WEDDING DAY?
WHAT HAPPENS IF MY HAIR STYLIST / MAKEUP ARTIST IS UNABLE TO COME ON MY WEDDING DAY?
We have a team of over 25 stylists and a backup plan. Your hair stylist and/or makeup artist takes detailed notes at your trial, along with photos that are kept on file. In the event of an emergency, another team member will cover!
DO YOU HAVE A MINIMUM SERVICE REQUIREMENT?
Two services (Bride Only), or $250 if local. If travel is required, please inquire.
HOW FAR DO YOU TRAVEL?
We can travel anywhere. Travel fees may apply outside of Chicago / Suburbs and New York City / New Jersey.
WHAT IS YOUR CANCELLATION AND REFUND POLICY?
The reservation fee is non-refundable should you cancel for any reason. It will be applied toward your final balance on the total of the wedding day services. If you cancel after the trial, you will be responsible for the full cost of the trial. Once the final balance has been paid, there are no refunds. No exceptions.